Last updated: October 7, 2026
First we make it. Then it travels to you. Production and shipping are separate parts of your order’s timeline.
After payment and usable artwork are received. Weekends and holidays are excluded. Shipping transit time is additional.
Production estimates
The ornament estimate above covers preparation, printing, assembly, and the final check before dispatch. For other products, use the estimate on the listing. For one-off custom projects or large quantities, we will confirm the production schedule before you order.
If your artwork needs correction or clarification, we will contact you. We cannot start production until we have the information and usable files needed for your order.
Shipping methods and charges
Available shipping methods and charges are shown at checkout for your address. For custom work requiring special packaging or arrangements, we will confirm those costs before you order. Do not assume shipping is free unless an offer explicitly says so.
Transit time depends on the selected carrier service and destination. Faster shipping does not shorten production time. If you need an item for a particular date, contact us before ordering so we can assess the request.
Destinations and addresses
Enter your address at checkout to see available shipping options. If no method appears, contact us before ordering. Check your address carefully, including apartment or unit numbers. Contact us immediately if it needs correction; we cannot guarantee a change after dispatch. Any reshipping charges will be discussed before another shipment is arranged.
Tracking and delays
When tracking is available for your selected service, use the carrier’s tracking updates to follow your shipment. If tracking stops updating, the package appears lost, or it is marked delivered but cannot be found, contact us with your order number so we can review the issue.
If we cannot meet the agreed shipping timeframe, we will contact you about the delay and offer applicable consent-to-delay or cancellation/refund options. Carrier transit estimates can vary and are separate from our production estimate.
Returns and exchanges
All sales are final. We do not accept returns or exchanges for a change of mind. Please review the selected product, quantity, artwork, front/back choices, spelling, and photo placement before ordering. Custom products are made using the details you submit.
Damaged, incorrect, or defective items
Contact us as soon as you discover a problem. Include your order number, a description, and clear photos of the item and packaging. Keep the packaging while the issue is reviewed. We will work with you on an appropriate resolution, which may include a replacement or refund depending on the issue.
Do not ship an item back without instructions from us. The all-sales-final policy does not remove any rights or remedies required by applicable law.
Sending your own item
Do not send an item to us until we have accepted the project and supplied shipping instructions. We will confirm suitability, packaging, identification details, and responsibility for shipping charges before you send it.
Need help?
Use our contact page and include your order number if you have already ordered.