Last updated: October 7, 2026
Please review these terms before ordering from Pretty Cool Prints. They explain custom artwork, production, and what to expect from your purchase.
Ordering and product information
Review the product listing, options, price, quantity, uploaded artwork, and delivery address before placing your order. Product availability and prices can change. The price and options confirmed for an accepted order apply to that order; later catalog changes do not automatically change it.
We may decline a request that cannot be produced with our equipment or that violates these terms. If a paid order cannot be accepted or fulfilled, we will contact you and arrange an appropriate refund.
Personalized artwork
You confirm that you own your submitted files or have permission to reproduce them and authorize us to use them to fulfill your order. You remain responsible for permissions relating to copyright, trademarks, and the images of other people. We do not acquire ownership of your uploaded artwork.
We may decline illegal content, exploitation or sexual content involving minors, threats, hate or harassment, or files we do not have permission to reproduce. We may also decline projects outside the work we are comfortable accepting.
Check your preview
Confirm spelling, image selection, front and back choices, and positioning before adding a personalized item to your cart. Previews help show placement; they are not an exact guarantee of printed color, texture, or finish. Low-resolution images may produce a soft or pixelated result. Screen colors and printed colors can differ.
A different back photo for a personalized ornament adds $2 per ornament when that option is selected. The same photo on both sides is included. The product page and cart show the applicable total.
Production and delivery
Personalized ornaments normally require 3–5 business days for production after payment and usable artwork are received. Weekends and holidays are excluded. Shipping transit time is additional. A different timeframe stated for a specific product or accepted custom project applies to that project.
If we cannot meet the agreed shipping timeframe, we will notify you and offer the applicable delay-consent or cancellation/refund options. A requested event date or rush order must be agreed in advance; selecting faster shipping does not shorten production time.
Changes and cancellations
Contact us immediately if you need to change artwork, an address, or an order. Changes and cancellations cannot be guaranteed once production has started or the order has shipped. We will review the stage of the order before confirming available options. This does not limit cancellation or refund rights required by law.
Returns and order problems
All sales are final. We do not accept change-of-mind returns or exchanges. If an item arrives damaged, is incorrect, or has a production defect, contact us with your order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate resolution. This policy does not remove rights or remedies required by applicable law.
Read our Shipping & Returns policy for delivery and order-problem details.
Product use and care
3D printed items can have visible layer lines and small surface variations. Use products only for the purpose described in their listings and follow their care instructions. Do not assume an item is food-safe, a child’s toy, heat-resistant, weatherproof, or suitable for carrying heavy loads unless specifically stated.
Privacy and website use
Our Privacy Policy explains how we handle order information and uploaded artwork. Do not misuse the website, attempt unauthorized access, or submit harmful files. Our original website text, branding, and product photography may not be reused without permission.
Questions
Use our contact page for questions before ordering or help with an existing order.